Lord Dagon · Jun 17, 2010, 02:25 PM // 14:25

gotta say its kinda screwed that you got banned in the first 3hrs of playing the game(if you acctually get to play its a great game <3).

also, this is just a thought, if you bought the game in china and activated it in china, then maybe(im no lawyler so im not 100% sure) you may have a case of racism/territoryism against anet/NCsoft. i may be wrong but if you do get this cleared try and asked why you were banned, and if it was just from being on a chinese bandwith, you might have a case.

farmerfez · Jun 17, 2010, 03:55 PM // 15:55

Quote:

Originally Posted by Tobi Madera

gotta say its kinda screwed that you got banned in the first 3hrs of playing the game(if you acctually get to play its a great game <3).

also, this is just a thought, if you bought the game in china and activated it in china, then maybe(im no lawyler so im not 100% sure) you may have a case of racism/territoryism against anet/NCsoft. i may be wrong but if you do get this cleared try and asked why you were banned, and if it was just from being on a chinese bandwith, you might have a case.

rofl good luck with that going to court.....they banned him because of botting not because he was on a chinese internet. Im sure there's many chinese people that play Guild Wars it's just the manner he connected to their server which they didn't like because it looks like how a bot or rtm would.

Martin Alvito · Jun 17, 2010, 05:03 PM // 17:03

Banned for evading the Great Firewall of China. Rough.

Move Down · Jun 17, 2010, 05:14 PM // 17:14

They only making themselves ridicilous and a lot of enemies.
Thanks to ncsoft i stopped playing games when i got banned for no reason.
And got the response of support i concluded there was only one way to prevent
this and thats not to play games anymore.

Good Work NCsoft

Cuilan · Jun 17, 2010, 09:29 PM // 21:29

Silly since you can't trade. I'd give them hell everyday of the week if not for getting your account back, but for other players in such situation. Anet isn't the only site with similar stuff, Paypal (not a game) even has stuff when you send people money to India and China from the US. I don't think you can make a case with race, but if you or your family already has a lawyer then perhaps it's worth a try. Things are taken far more seriously in paper. Sorry you can't enjoy such a great game.

Lishy · Jun 17, 2010, 09:37 PM // 21:37

What the fux?

Yeah, it might all be a misconception and mistake on NCSoft's part because China is home to countless RMTers and general nuisances, so you probably had the IP of a bot or something.

I wouldn't recommend taking this personal and letting it ruin your impressions of Guild Wars, but I would recommend contacting Gaile ASAP.

I will agree the support is very inconvenient.

**cosyfiep** · Jun 17, 2010, 11:17 PM // 23:17

you should also give gaile your support case id number.....

Dervish Kid · Jun 17, 2010, 11:51 PM // 23:51

I thought you couldn't trade within the few day or two on new GW accounts.
Ehh, Anet just took a poo on you.

MrTickle · Jun 18, 2010, 12:39 AM // 00:39

NCSOON are just the same with Aion. I recall a friend being banned for bying from the auction house because he bought from an RMT (like you know the person who's selling). No wonder that game is dying. I quit cos of their empty promises of 'SOON!'

I doubt things will change IF GW2 come out.

Jarmustard · Jun 21, 2010, 01:58 AM // 01:58

Quote:

Originally Posted by Mr. G

Sadly I think this might be the problem. Not that it's by any means your fault.

Like others said I suggest you contact Gaile - She's the more human (often too human

) face of support.

Be sure to mention that you've been stonewalled by support. She often knows the buttons to press.

A few things that may be useful:

- You cannot trade within 24 hours of making the account. If you have a receipt for the purchase and show its been under 24 hours since you were banned them RMT is a weak argument

- The only other RMT option is spamming advertisements in towns. They should have chat logs for these.

- Be sure you have the following details to hand to hopefully speed up the request;
# Your name
# Your game account name(s)
# Your address
# Your telephone number
# Your birth date
# Your access keys (a scan of the key would be super helpful)

I hope this gets sorted out for you mate.

Thanks, it's true that they did ask for all of this info, but they asked for it before they even told me why i was banned.

Once i finally got info from them, it was already "too late".

Also, i posted a note on Gaile's wiki page, but as of yet it has not been responded to.

Seems like its hopeless.

looks like im not buying any more NCSoft games
-justin

Kumu Honua · Jun 21, 2010, 03:07 AM // 03:07

Quote:

Originally Posted by Jarmustard

Thanks, it's true that they did ask for all of this info, but they asked for it before they even told me why i was banned.

Once i finally got info from them, it was already "too late".

Also, i posted a note on Gaile's wiki page, but as of yet it has not been responded to.

Seems like its hopeless.

looks like im not buying any more NCSoft games
-justin

Looks like you didn't even check. Gaile responded. Asked for more information.

http://wiki.guildwars.com/wiki/Feedb... rom_china.3F

Quote:

First, set your mind at ease. We do not routinely block people because they're playing from a certain location. We have many players in Guild Wars from China. While the game isn't sold there, those who have a legitimate account and who play according to the rules are more than welcome to play! I will be happy to look into this matter, but I will need your 12-digit Support Incident Number in order to do so. Thank you. -- Gaile 01:05, 20 June 2010 (UTC)

Showtime · Jun 21, 2010, 04:14 AM // 04:14

did you buy with credit card? call and dispute the charges. get the charges removed and then try fixing account or buy a new one.

Jarmustard · Jun 21, 2010, 07:16 AM // 07:16

Quote:

Originally Posted by Kumu Honua

Looks like you didn't even check. Gaile responded. Asked for more information.

http://wiki.guildwars.com/wiki/Feedb... rom_china.3F

Thanks for the heads up.
I was refreshing every day and was getting fatalistic.

The people at this site are very helpful, if a bit pessimistic about the service of NCSoft.

Thanks,
-justin

frostkisses · Jun 21, 2010, 08:40 AM // 08:40

pessimistic because we've dealt with them for a long time

GL on getting this resolved! I hope Gaile can help you sort this out.

Jarmustard · Jun 23, 2010, 01:43 AM // 01:43

In case anyone is curious, Gaile did indeed fix whatever error was recorded and got me unbanned.
Having such a human face for the HR department is extremely reassuring.

And of course i wouldnt have known to even ask her if not for the awesome people here

I guess i can get back to my lvl 3 character, hah.

If anyone wants to play with a noob, my name in-game is Soma Reiks.

Ciao~

Kumu Honua · Jun 23, 2010, 03:40 AM // 03:40

Glad to hear it was finally taken care of. Patience is a virtue after all.

Jun 17, 2010, 11:17 PM // 23:17	#27
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	you should also give gaile your support case id number..... __________________ where is the 'all you can eat' cookie bar?

Jun 21, 2010, 08:40 AM // 08:40	#34
frostkisses Wilds Pathfinder Join Date: Aug 2007 Location: Wisconsin Guild: Cerberus Guardians of the [GATE] Profession: E/	pessimistic because we've dealt with them for a long time GL on getting this resolved! I hope Gaile can help you sort this out. Last edited by frostkisses; Jun 21, 2010 at 08:43 AM // 08:43..

Jun 23, 2010, 01:43 AM // 01:43	#35
Jarmustard Pre-Searing Cadet Join Date: Jun 2010	Yay, Gaile! In case anyone is curious, Gaile did indeed fix whatever error was recorded and got me unbanned. Having such a human face for the HR department is extremely reassuring. And of course i wouldnt have known to even ask her if not for the awesome people here I guess i can get back to my lvl 3 character, hah. If anyone wants to play with a noob, my name in-game is Soma Reiks. Ciao~

Jun 17, 2010, 02:25 PM // 14:25	#21
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	gotta say its kinda screwed that you got banned in the first 3hrs of playing the game(if you acctually get to play its a great game <3). also, this is just a thought, if you bought the game in china and activated it in china, then maybe(im no lawyler so im not 100% sure) you may have a case of racism/territoryism against anet/NCsoft. i may be wrong but if you do get this cleared try and asked why you were banned, and if it was just from being on a chinese bandwith, you might have a case.

Jun 17, 2010, 05:03 PM // 17:03	#23
Martin Alvito Older Than God (1) Join Date: Aug 2006 Guild: Clan Dethryche [dth]	Banned for evading the Great Firewall of China. Rough.

Jun 17, 2010, 05:14 PM // 17:14	#24
Move Down Ascalonian Squire Join Date: Jul 2005 Profession: W/Mo	They only making themselves ridicilous and a lot of enemies. Thanks to ncsoft i stopped playing games when i got banned for no reason. And got the response of support i concluded there was only one way to prevent this and thats not to play games anymore. Good Work NCsoft

Jun 17, 2010, 09:29 PM // 21:29	#25
Cuilan Forge Runner Join Date: Mar 2008 Profession: Me/	Silly since you can't trade. I'd give them hell everyday of the week if not for getting your account back, but for other players in such situation. Anet isn't the only site with similar stuff, Paypal (not a game) even has stuff when you send people money to India and China from the US. I don't think you can make a case with race, but if you or your family already has a lawyer then perhaps it's worth a try. Things are taken far more seriously in paper. Sorry you can't enjoy such a great game.

Jun 17, 2010, 09:37 PM // 21:37	#26
Lishy Forge Runner Join Date: Jan 2008	What the fux? Yeah, it might all be a misconception and mistake on NCSoft's part because China is home to countless RMTers and general nuisances, so you probably had the IP of a bot or something. I wouldn't recommend taking this personal and letting it ruin your impressions of Guild Wars, but I would recommend contacting Gaile ASAP. I will agree the support is very inconvenient.

Jun 17, 2010, 11:51 PM // 23:51	#28
Dervish Kid Krytan Explorer Join Date: Aug 2007 Location: Florida Profession: D/	I thought you couldn't trade within the few day or two on new GW accounts. Ehh, Anet just took a poo on you.

Jun 18, 2010, 12:39 AM // 00:39	#29
MrTickle Lion's Arch Merchant Join Date: Aug 2006 Guild: delete this account Profession: N/	NCSOON are just the same with Aion. I recall a friend being banned for bying from the auction house because he bought from an RMT (like you know the person who's selling). No wonder that game is dying. I quit cos of their empty promises of 'SOON!' I doubt things will change IF GW2 come out.

Jun 21, 2010, 04:14 AM // 04:14	#32
Showtime Forge Runner Join Date: Sep 2005 Guild: WTB Q9+5e Bows/Q8 14^50 Weapons Profession: R/P	did you buy with credit card? call and dispute the charges. get the charges removed and then try fixing account or buy a new one.

Jun 23, 2010, 03:40 AM // 03:40	#36
Kumu Honua Jungle Guide Join Date: Feb 2008	Glad to hear it was finally taken care of. Patience is a virtue after all.